PRIVACY Policy

Last Updated: 8th June 2026

Introduction

Watchkeeper Operations Limited (“Watchkeeper”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, purchase services, register for training, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Who We Are

Watchkeeper Operations Limited
Website: https://watchkeeperops.com Email: contact@watchkeeperops.com

For the purposes of data protection legislation, Watchkeeper Operations Limited is the data controller responsible for your personal information.

Information We Collect

We may collect and process the following types of information:

Information You Provide Directly

When you contact us, submit an enquiry, register for training, request information, or purchase services, we may collect:

  • Name
  • Organisation name
  • Job title
  • Email address
  • Telephone number
  • Country or location
  • Information included in your enquiry or correspondence
  • Training registration information
  • Payment and billing information

  

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website addresses

This information may be collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Respond to enquiries and requests
  • Provide training courses and consultancy services
  • Process registrations and payments
  • Deliver customer support
  • Manage client relationships
  • Improve website functionality and user experience
  • Monitor website performance and security
  • Meet legal, regulatory, and contractual obligations
  • Protect our business against fraud or misuse

Where permitted by law, we may also use your information to send service-related updates or information about relevant services.

Legal Basis for Processing

We process personal data on one or more of the following legal grounds:

Contract

Where processing is necessary to provide requested services, training, or support.

Legitimate Interests

Where processing is necessary for our legitimate business interests, including:

  • Operating and improving our services
  • Website administration
  • Security monitoring
  • Business development
  • Responding to enquiries

   

Legal Obligation

Where processing is required to comply with legal or regulatory requirements.

Consent

Where required by law, we will obtain your consent before processing personal data for specific purposes, such as certain marketing communications or non-essential cookies.

Sharing Your Information

We do not sell personal information.

We may share information with trusted third parties where necessary to operate our business, including:

  • Website hosting providers
  • Cloud storage providers
  • Payment processors
  • Learning management systems
  • Email service providers
  • Professional advisers
  • Regulatory authorities where legally required

All third-party providers are required to protect personal information appropriately.

International Transfers

Some service providers may process data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate safeguards to ensure it remains protected in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

   
While we take reasonable steps to secure information, no method of electronic transmission or storage can be guaranteed completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax, accounting, and contractual requirements.

Retention periods may vary depending on the nature of the information and our legal obligations.

Your Rights

Under applicable data protection laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing relies on consent
  • Lodge a complaint with a supervisory authority

 
To exercise these rights, please contact us using the details provided below.

Marketing Communications

Where we send marketing communications, you may opt out at any time by:

  • Using the unsubscribe link included in emails
  • Contacting us directly

Opting out of marketing communications will not affect essential service-related communications.

Cookies

Our website uses cookies and similar technologies.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage users to review their privacy policies separately.

Children’s Privacy

Our services and website are not directed toward children under the age of 18, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Watchkeeper Operations Limited
Email: contact@watchkeeperops.com
Website: https://watchkeeperops.com

Complaints

If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)

The ICO is the United Kingdom’s independent authority for data protection and privacy rights.